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Store Policies

Bryants Buds aims to provide the best customer service available. We understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. 

  1. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Bryants Buds to discuss further options. In almost every case, we will gladly replace the arrangement. To request a replacement, we must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable and proper care is required. It is the responsibility of the recipient to water and take care of the arrangements. No refunds or replacements will be made for any order should the recipient or sender not us within 1 day of the original delivery date. 
  2. Our combo's containing edible items or alcohol will not be left at the address unattended and a re delivery fee will be issued.
  3. Any items containing alcohol will be delivered to a persons over the age of 18 only.
  4. Should any customer place an order through Bryants Buds and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
     

    Terms & Conditions Booking / Payment Terms: WEDDINGS / EVENTS

  5.  A booking is confirmed upon payment of the non-refundable Deposit. Upon paying your deposit you are agreeing to the terms and conditions listed below. 

  6. Direct debit: Bryants Buds ACC:  083 004 BSB: 97 084 6568 
    · Payment can be made by cash or direct deposit or Credit card (with a fee of 3% for all credit cards). 

    · The balance is payable no later than 30 days prior to your wedding date into our nominated bank account. If balance is not paid at this time, Bryants Buds will allow you to have until 2 weeks before to pay balance out of good faith, If at this stage no owing money is paid your booking will be void, and no flowers will be supplied. 

    · Your wedding should be booked at least 4 weeks prior to your wedding. This gives us time to pre-or- der your flowers & reserve your special day in our calendar. 

    ·By giving us your photographer's name, we can contact them in regards to using a few photos ( will only be of flowers, bride and groom- unless told otherwise)- IF you dont put their name then we will contact you about using one or two photos of the flowers to showcase our work. 

    · All final changes must be made no later than 30 days prior (4 weeks) to your wedding date. 

    · Cancellations, 30 days or more prior to date: all money besides the booking fee ($200 non refund- able) will be returned within 14 days (allowing for bank transfer days) and booking will be cancelled. Cancellations WITHIN 30 days of your date, all money that has been paid at this time will be kept for admin fees and wholesaler payments for your supplies. Your booking will be cancelled. 

    Change of dates- If Bryants Buds is avaliable we can change dates, if not enough time given, or not avaliable and no agreement to a new date is made, your booking is cancelled and ALL money paid at this point will be kept. 

    Change of Dates within 2 weeks of wedding will void any refund due to stock being ordered from suppliers ( Bryants Buds holds the right to charge you any extra fees charged to us by suppliers for canceling orders) 

    Delivery, set up & Collection: 

    · Bryants Buds will not leave bridal party blooms at venues, churches, reception areas. Someone within the bridal party must confirm the order before Bryants Buds leaves. 

    · Bryants Buds will try our very best to have your deliveries on time, we will not incur any liability for non- delivery of goods/ services due to the following reasons which is out of our control; delays due to riot, state of war, civil disorder, fire, flood, traffic accidents, equipment break down, actions of government/ civil authorities, natural disasters, terrorist attacks, and Any other acts of God we cannot control. 

    · Wedding Flower deliveries and Reception Set ups can be slightly delayed due to unexpected circumstances, please be aware we always allow enough time for small delays, but we cannot control large traffic conditions, we will not be held liable for any heavy vehicle or traffic accidents. Bryants Buds will contact all involved if we are delayed for any reason. 

    · Surcharge applies if venue’s policy states that hired stock must be collected at the completion of the wedding or outside normal store trading hours. Otherwise hired stock / vases being used will be collected the next Business day from the venue. 
    · Preparation, delivery & collection on a public holiday will attract a surcharge. 

    Product Substitution & Availability 

    ·Bryants Buds will make every possible effort to deliver flowers exactly as ordered, very rarely due to circumstances out of our control may an ordered flower or colour be unavailable. 

    • if any said issues arrive Bryants Buds will only communicate with the bride and no communication will be had with friends or family. 
    Bryants Buds will not be held accountable for flowers/colours and will not issue refunds based on this. 

    · All flowers and products are subject to seasonal quality and availability (which can change year to year due to weather) If not available at the time of your wedding you will be contacted. If required a consultation will be arranged to discuss alternative options. 

    · Colours and Size of all flowers may vary each season, and can be slightly lighter or brighter, Larger or smaller than the original photo. Bryants Buds accepts no responsibility for these variations which are out of our control. 

    ·The bridal bouquet sizes are a guide, the actual size may vary from each wedding due to the flowers used, and the sizes of those flowers. Your bouquets may be slightly larger or smaller than guided. This is out of our control. 

    Bryants Buds accepts no responsibility for variation in bouquet sizes 

    Once florals have been delivered you are accepting you are happy with said florals delivered and if florals are used then no refund will be available. 

    · Containers and vases may change due to supplier issues, Bryants Buds will substitute the selected product with items of greater or equal value. 

    · Bryants Buds does not accept liability for any flowers perishing quickly in cases of extreme heat (28 degrees and over) or incorrect storage after delivery/ set up. Once florals have been delivered Bryants Buds are no longer responsible for any florals.  

    Bryants Buds cannot be liable for any Emotional, physical or financial distress due to any unforeseen circumstances listed in this contract. 

7. 

High volume days

The cut off and delivery time parameters do not apply to busy floral events including (but not limited to) Mothers’ Day, Valentine's Day and Christmas Day. Please check our social for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.