Bryants Buds aims to provide the best customer service available. We understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed.
- If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Bryants Buds to discuss further options. In almost every case, we will gladly replace the arrangement. To request a replacement, we must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable and proper care is required. It is the responsibility of the recipient to water and take care of the arrangements. No refunds or replacements will be made for any order should the recipient or sender not us within 1 day of the original delivery date.
- Our combo's containing edible items or alcohol will not be left at the address unattended and a re delivery fee will be issued.
- Any items containing alcohol will be delivered to a persons over the age of 18 only.
- Should any customer place an order through Bryants Buds and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
High volume days...
The cut off and delivery time parameters do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas Day. Please check our social for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.
Terms & Conditions for weddings and events can be found here